Refund Policy

Return & Refund Policy

At Techo, we take pride in the quality of every product we manufacture and ship. Our goal is simple: if you have a genuine problem, we will make it right — quickly and without hassle.

Please read this policy carefully before raising a return or refund request.

7-Day Return Window

You may request a return within 7 days from the date of delivery, provided the conditions below are met. Requests raised after 7 days from delivery will not be accepted under any circumstances.

What Is Eligible for Return

We accept return requests only in the following situations:

  • Manufacturing defect — a defect that was present at the time of delivery and is not caused by installation or use
  • Wrong item delivered — the product received does not match what was ordered (wrong model, wrong car fitment)
  • Quantity mismatch — fewer pieces delivered than what was ordered
  • Damaged in transit — visible damage to the product caused during shipping

All eligible return requests must be raised within 48 hours of delivery for the above issues by contacting us with supporting evidence (see below).

Conditions That Must Be Met for a Return to Be Accepted

To protect the integrity of our return process, all of the following conditions must be satisfied:

  1. Return request raised within the eligible time window (48 hours for damage/defect/mismatch; 7 days for other eligible issues)
  2. Product must be unused — the item must not have been installed on the vehicle or used in any way beyond a single trial fit to check sizing
  3. Original packaging must be intact — all original packaging, labels, tags, accessories and any included parts must be returned in their original condition
  4. Mandatory photo and video evidence must be provided at the time of raising the request — see Evidence Requirements below
  5. Original invoice must be included in the return shipment

Returns that do not meet all of the above conditions will not be processed and the product will be returned to the buyer at their own cost.

Evidence Requirements — Mandatory

To process any return or refund claim, the following evidence is compulsory and must be submitted at the time of raising the request:

  • Unboxing video — a continuous, unedited video starting from the moment the sealed package is first opened, showing the product inside and the issue clearly. Videos that begin after the package has already been opened will not be accepted.
  • Clear photographs of the defect, damage or incorrect item from multiple angles
  • Photograph of the outer packaging showing the shipping label and any visible transit damage
  • Order ID and delivery confirmation

Claims raised without complete supporting evidence will not be eligible for return or refund. Techo reserves the right to reject any claim where the submitted evidence does not clearly substantiate the reported issue.

What Is NOT Eligible for Return

The following situations will not qualify for a return or refund:

  • Change of mind — if you no longer want the product and the item received matches the description and order
  • Fitment issues arising from ordering the wrong car model or year — please verify your car's make, model and year carefully before placing an order
  • Minor colour variation due to screen display settings, which is standard across all screen types
  • Product returned showing signs of installation, use beyond a single trial fit, or physical handling damage
  • Damage caused by improper installation or use
  • Missing parts, manuals or accessories from the returned package
  • Products returned without prior authorisation from Techo's support team
  • Requests raised after the eligible return window has closed
  • Empty box or missing item claims raised more than 24 hours after delivery

Fraud Prevention & Our Rights

Techo maintains the right to:

  • Reject any return request where the evidence submitted is inconsistent, edited, staged or does not clearly support the reported issue
  • Reject claims where the product shows signs of use, damage caused after delivery, or tampering
  • Blacklist accounts that repeatedly raise false, fraudulent or unsubstantiated claims
  • Pursue legal remedies in cases of deliberate fraud, false claims or misrepresentation
  • Assess each return request individually — approval of a past return does not set a precedent for future requests

All decisions made by Techo's quality check team after physical inspection of the returned product are final.

Replacement vs Refund

  • Replacement is our preferred resolution for all eligible claims — we will ship a replacement product at no cost to you
  • Refund will be issued only in cases where the ordered product is out of stock and a replacement cannot be dispatched within a reasonable time
  • Refunds are processed back to the original payment method within 7–10 business days of the returned product passing quality inspection at our facility
  • Shipping charges are non-refundable unless the return is due to a verified error on Techo's part

How to Raise a Return Request

Step 1 — Contact Techo support within the eligible window:

Step 2 — Provide your Order ID, a description of the issue, and all mandatory photo/video evidence

Step 3 — Our team will review your request within 2 business days and confirm whether it is approved

Step 4 — If approved, you will receive return shipping instructions. Do not ship the product back before receiving written authorisation — unauthorised returns will not be accepted or refunded

Step 5 — Once the returned product is received and passes quality inspection, your replacement or refund will be processed

Important Notes

  • Products sent back without prior written authorisation from Techo will not be accepted and will be returned to the sender at their cost
  • Techo is not responsible for products lost or damaged during return shipping — use a tracked shipping service
  • This policy applies to purchases made directly on techoindia.com only. Orders placed through third-party marketplaces are subject to that platform's return policy
  • Techo reserves the right to update this policy at any time — the version published on this page at the time of your order applies

Last updated: April 2026 For any questions, contact us at info@technoindia.com or +91 9136362312